Refund Policy

This Refund Policy outlines the terms and conditions for requesting a refund for purchases made on our website www.kenzmena.com (“the Website”). We strive to provide excellent products and services, and your satisfaction is important to us. Please read this Refund Policy carefully before making a purchase. By making a purchase on the Website, you acknowledge and agree to the terms outlined below.

Refund Eligibility

1.1 We offer refunds for products or services purchased from us if you contact us within 7 days from the date of purchase and provide a valid reason for your refund request.
1.2 To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt, and demonstrate a legitimate reason for seeking a refund.
1.3 Refunds are granted at our sole discretion and may be subject to further evaluation or investigation.

Non-Refundable Items

2.1 Certain products or services may not be eligible for a refund. These include:
Digital downloads, including software, ebooks, or other electronically delivered content.
Services that have already been rendered or completed.
Customized or personalized products or services.
Products or services that have been used, damaged, or altered after delivery.
Products or services purchased from third-party websites or platforms.

Refund Process

3.1 To request a refund, please contact our customer support team within 7 days from the date of purchase. You can reach us through the contact information provided on the Website.
3.2 When contacting us, please provide the following information:
Your name and contact details.

Order number or receipt.

A detailed explanation of your reason for the refund request.
3.3 We will review your request and notify you of the refund decision within a reasonable timeframe.
3.4 If your refund request is approved, we will process the refund using the original payment method used for the purchase. Please note that it may take some time for the refunded amount to reflect in your account, depending on the policies of your payment provider.
Cancellation of Services
4.1 For services that are ongoing or provided on a recurring basis, such as subscriptions or retainer services, you may cancel future billing by providing notice within the specified cancellation period, as outlined in the specific terms of the service agreement.

Modifications

5.1 We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes to the Refund Policy will be effective immediately upon posting on the Website. It is your responsibility to review the Refund Policy periodically to stay informed of any updates or modifications.

Contact Us

6.1 If you have any questions or concerns about this Refund Policy, please contact us using the contact information provided on the Website. We will be happy to assist you and address any inquiries you may have.
Please note that this Refund Policy does not affect any statutory rights you may have as a consumer under applicable laws.